Shipping Guide

the production time will be 7-10day. The delivery time will depends on your country.

We will send you photos to make the confirmation before the shipment.

NOTE*: If you would like to pick up your package at a FedEx/UPS store, please specify your local FedEx/UPS store address when placing your order. If you need to drop it off at a FedEx/UPS store because you’re out of home for some reason, please let us know your local FedEx/UPS store address before it is shipped.

What Are Our Shipping Options?

Our shipping partners are UPS, and FedEx. We use them to speed up shipping and guarantee a safe delivery.

Where mate-doll.com Ships To

All Dolls are Shipping by UPS and FedEx. Shipping WorldWide! But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Africa, or Brazil.

How to Track Your Order?

All mate-doll are shipped directly from China where our Factory is located. We will send a tracking number to your email box once your doll is shipped.

Track your order as follow:

International Express – FedEx: https://www.fedex.com

International Express – UPS: https://www.ups.com

With providing the most effective solution as our goal, if you have any problems, please email us at [email protected],[email protected]

In order to solve your customs clearance troubles, we chartered a plane to send your package to the United States. Please note that no tracking information will be updated until customs clearance is complete. It will take around 5-8 working days to arrive in your country and clear customs. Please wait patiently.

After completing customs clearance for your package, we will hand over your package to FedEx and they will deliver it to you. Also, FedEx will update the tracking information for your package. Please keep a close eye on your package tracking in case something goes wrong (e.g., suspension of tracking, lost items, etc.) until it is delivered.